CONDITIONS OF PURCHASE
We present the general purchase conditions that regulate the offer and purchase of ISEDAS products through the online store on this website.
By using this website you are bound to these conditions, so we recommend that you read them carefully. If you do not agree with them you must leave the website.
These conditions of purchase are applicable to all sales of items of the brand ISEDAS, which have been made through the site www.isedas.com (hereinafter “website”).
By placing an order, you guarantee that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.
Orders can only be made to purchase goods without the intention of resale. Any resale or distribution of products purchased through the website is strictly prohibited.
We reserve the right to cancel fraudulent, false or speculative orders as well as those orders that have been requested by a customer with which there may be a difference / controversy in previous orders, or when there are reasonable doubts that may make us think that the customer is violating any of the specified purchase conditions or participating in any criminal activity.
1.1. Obligations of the user
As a user you are obliged to communicate to ISEDAS all the necessary data for accessing and using the services of this website. These must be true and current and you consent that we can use them to contact you if necessary.
It is essential that you provide all the information that we catalog as mandatory, since, if we do not, we will not be able to process your order. We will not be responsible in any case for possible delays or failures in the delivery as a result of the error or omission of these data.
The user must make appropriate use of the services included in the website, always in accordance with the legal system and will not carry out any activity that hinders or interferes with its operation.
1.2. Security measures
We will establish all reasonable mechanisms at our disposal to guarantee that your personal data is kept safe at all times. However, you accept that no data transmission over the Internet can be guaranteed as safe against access by unauthorized recipients and cannot hold us liable for any security breach except due to our negligence.
You must also adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and notify us immediately of the loss, loss, theft, theft or illegitimate access to your username and password, as well as your knowledge by third parties.
Cookies are used with the aim of offering a more personalized service and help navigate the pages easier and adjusted to your preferences. Cookies will help us, for example, to save user settings (language and country) so you do not have to enter these details again in your next visit. In addition, it will allow us to manage your shopping cart and keep the information of your order while browsing the online store. It also allows us, once you have identified yourself with your username and password for the first time, you do not have to re-enter this information at each visit to access the sections that require prior identification.
The application that we use to obtain and analyze the navigation information is Google Analytics. This application has been developed by Google, it provides us with the analysis service of the audience of our site. This tool does not obtain data of the names or surnames of the users or of the postal address from where they are connected. The information obtained is related, for example, to the number of pages visited, the language, the social network in which our news is published, the city to which the IP address from which the users are assigned is assigned, the number of users who visit us, the frequency and recidivism of the visits, the visit time, the browser they use, the operator or type of terminal from which the visit is made, etc. We use this information to improve our website, detect new needs and evaluate the improvements to be introduced in order to provide a better service to the users that visit us.
To allow, know, block or eliminate the cookies installed on your computer you can do so by configuring the browser options installed on your computer. If you wish you can configure your browser to be warned on the screen of the receipt of cookies and to prevent the installation of cookies on your hard drive. Please, consult the instructions and manuals of your browser to expand this information.
CONDITIONS APPLICABLE TO ORDERS
All the products that are offered on this website are sold directly by Inmaculada Mañes Monleón with NIF 79080489A and address at c / Albocácer, 34-1 of Valencia (Spain)
You can only place your orders from the website.
2.1. Purchase procedure
You can browse the website until you find the desired article. Once located, clicking on it will access all the detailed information offered by the website. From there you can add the item to your purchase.
If you are placing an order for the first time with us, you will be asked to register by entering your email address and a password with which you can create and access your account.
In the case of a registered user with an active account, you must enter your email and password and the system will recognize your data.
Once you are in your account you can continue your purchase and finally confirm the order.
2.2. Offer coverage
The delivery areas of these items are limited to the EU, being able to place orders from other locations accepting the shipping costs that are detailed in the order.
All orders are subject to availability. We are not responsible for the lack of existence or the unavailability of the products.
Check the selection of items available for sale through the website, since not all items that we can offer in our stores or that may appear in catalogs, websites or other presentations are available for this type of sale.
If a product is not available once the order is placed, you will be informed as soon as possible by email or phone and it will be canceled.
If you have any doubt, it is recommended to contact email@example.com.
2.4. Contract with ISEDAS and acceptance of orders
The order will not be accepted by us until the amount has been charged to your account. After confirming the purchase, you will receive an e-mail as acknowledgment of receipt, but this will not imply that the order has been accepted, as they will be subject to our subsequent verification and acceptance.
We will confirm the acceptance of the order in an e-mail in which we will inform you that the order is being sent. Only at that moment will the contract between you and us be formalized, and only for the items related in said shipping confirmation.
2.5. Confirmation and cancellation of orders
Prior to the completion of the order on your part on the website, you can review all the details associated with it (amounts broken down into all the necessary items – taxes, transport costs, selection of items, etc.), which can be corrected. that you consider necessary.
After the confirmation it will not be possible to modify or cancel the order through the website, you must contact ISEDAS. In this case, the order can only be modified or canceled if the garment has not entered the shipment phase from our warehouses.
2.6. Currency, taxes and price
In accordance with current legislation, all purchases from our website will be subject to value added tax, except for the Canary Islands, Ceuta and Melilla. The applicable rate will be the legally valid at all times.
In the orders destined to the Canary Islands, Ceuta and Melilla, the deliveries will be considered exempt from VAT, without prejudice to the application of taxes and tariffs derived from the entry and exit of the product in those territories (according to current regulations), and which must be be paid directly by the customer to the logistics operator in charge of delivering the product.
All prices are shown in euros (€) and must be considered as the final price to be paid by the customer (including VAT or not depending on the territory of delivery, as indicated in the previous paragraphs). The transport costs (if applicable) as well as the taxes and tariffs for the entry and exit of the product in the Canary Islands, Ceuta and Melilla are not included in said price.
Purchases to the Canary Islands are exempt from Spanish VAT, but the customer must assume the taxes and expenses of entry and exit of the product in their Community (IGIC, customs clearance, etc.). These expenses must be paid directly by the customer to the logistics operator in charge of delivering the product. In the same way, the client must assume the cost of leaving the product of his community (customs clearance) when the order is returned.
2.7. Form of payment and security
Any order placed must be paid immediately after the order confirmation. Only orders for which it has been completed and verified payment thereof will be taken.
Payment must be made by credit or debit card or by PayPal.
The amount of the order will be charged to your card, so you must indicate the number, the expiration date as well as the security code CW2 (included on the front). In the case that your card is secured, you will be asked for the relevant security codes.
For security reasons, if you choose PayPal as payment method, once the order is placed, it is not allowed to make any type of change in the shipping address.
These data will not be saved or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial entity. For greater security, we will use a Secure Electronic Commerce Authentication Service, a system established by Visa /Mastercard /Eurocard, by which the client is authenticated by its issuing banks and the merchant authenticates itself to its acquiring bank.
In order to guarantee the confidentiality and integrity of the transactions, these are carried out through the SSL protocol (Secure Socket Layer) with 128-bit security keys.
The charge will be carried out in real time through this payment gateway. In case the charge cannot be carried out finally (for any reason), the order will be automatically canceled.
2.8. Deliveries: types, deadlines and problems
Delivery can be made at the address you choose (except in the post office box)
The delivery of orders will be made by a logistics operator within normal business hours at the address indicated by you when placing the order. If there is no one at that address when the logistics operator comes, this will leave a note and your customer service department will try to contact you to close the delivery.
The usual delivery time will be approximately between 2 and 3 working days in the peninsula and from 3 to 7 days in the Islands and the European Union, after the approval of the order. This period may increase in periods of sales, Christmas campaigns or in case of customs or other circumstances arising from (for information only) geographical distance, weather conditions, wars, strikes, any form of government intervention, breaches of our suppliers , etc. as well as any other imputable to the logistics operator in charge of the delivery of the product. We are not responsible for any delays that may arise from any of the reasons mentioned above.
The transport costs will be 10,00€ for the customers within the territory of the EU, with the exception of Spain where delivery is always free. If you are out, you must check the amount in the shipping calculation tab of the orders page. In the case of shipping to physical stores, transportation costs will always be free.
If, at the time of delivery, the packaging of the order is damaged, you must open the package in the presence of the logistics operator to check the status of the items. If damages are observed, you must detail them on the delivery note and contact ISEDAS. We will repair or replace at no cost to you all those items that have been damaged or lost during transportation, as long as they notify us of this incident as soon as possible. Keep in mind that orders will be weighed for delivery before they are shipped.
Once delivered the order, it will become part of your property and therefore, all damages that may arise will be your responsibility.
2.9. Return, exchange and refund policy
You can request that we send a courier to your home or deliver it to a post office with the label we will send you via e-mail. In both cases, the return is free. In the orders delivered in the Canary Islands, Ceuta and Melilla, the client must assume the cost of the output of the product (IGIC, customs clearance) when the order is returned.
We remind you that the deadline for any return is 14 days from the date the order is placed.
You must access the order object of return on the website and inform it of ISEDAS through the contact form. You will receive an e-mail with the indications to that effect.
You must send the item (s)in the original packaging in which it was(they were )delivered by the logistics operator.
Once the return has been received by us, we will verify that the physically returned items correspond to the return shipment and additionally that these have been received in perfect conditions of use, complete, in their original packaging and without any indication of having been used. If the verification of the order status is satisfactory, we will proceed to refund the money you had paid at the time on the same credit card from which you made the payment, within a maximum period of 10 days. Otherwise, we will contact you to send the item back to you (the transportation costs associated with this new shipment will be borne by you).
In case the reason for the return is a tare, you must identify in your return request shipment that the reason is a tare.
Once verified that it is indeed a damage, we will contact you to inform you of the two possible options: either that you desist completely the order, in which case we will refund the money you had paid at the time on the same card Credit from which you made the payment as well as the cost of transporting the return, or that you decide to replace the item sent by another in perfect condition and we will send the item to you completely free of charge.
Returns are not allowed for items that show that they have been used.
Changes in size, color or article can be made with the same procedure.
2.10. Warranty and product information
The products that we present on our website are a careful selection of our collection. We have taken special care to show the colors and characteristics of our products with great precision. Of course, the calibration of each monitor is different, and we can not guarantee that your monitor displays the colors with complete accuracy.
We work to try to offer our clients the maximum accuracy and reliability of the information detailed on the website (names, properties of products, photographs, etc.), but we are not responsible for any potential errors that may exist. All the graphic material as well as the descriptions are offered informatively. In this sense, we can correct errors or omissions in the website without generating any responsibility.
2.11. Legal right to cancel the purchase
In general, if the User contracts as a consumer and user, he has the right to withdraw from this contract within a period of 14 calendar days.
Said term will expire once the 14 calendar days have elapsed since the day in which the User is delivered the ordered article.
To exercise their right of withdrawal, the User must send notification to ISEDAS, to the postal address c / Albocácer, 34-1 of Valencia or by email to the email address firstname.lastname@example.org in which the User communicates in a timely manner Her/His unequivocal, decision to desist from the contract signed between the User and ISEDAS.
The user must abide by all the conditions of purchase and return contained in this document, and consequently, to exercise the right of withdrawal of purchase, the articles must meet the requirements mentioned in the RETURN, CHANGE AND REIMBURSEMENT POLICY section.
SAC (CUSTOMER SERVICE)
You can contact us and use our customer service in the following ways:
Sending an email to the address: email@example.com
Calling +34 601736595 Monday through Friday from 9:00 a.m. to 8:00 p.m., Saturday from 09:00 a.m. to 4:00 p.m., CET